IT Management
Run an IT services business, end to end.
Overview
A complete operations module for IT service companies and managed-service providers, handling the day-to-day of service desk, infrastructure, projects, billing and people in one place, integrated with finance and HR.
Benefits
- One system for the whole shop: Tickets, assets, servers, projects, billing and staff share one platform, no tool-hopping.
- Protect recurring revenue: Contract, subscription and SLA tracking make sure billable work is captured and renewals never slip.
- Prove the service: SLA reporting, uptime logs and a client portal give customers clear evidence of what they're paying for.
Features
- Service desk & ticketing with SLA tracking
- Asset, hardware & software-licence register
- Server & infrastructure monitoring logs
- Change, incident & problem management
- Project delivery with tasks and billable time tracking
- Recurring, milestone & contract billing
- Client portal, knowledge base & team communication
- Staff scheduling, HR and payroll integration
See this in Tatrol, on your own data.
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